| 1 |
| Q:How to install and use? |
| A:We can provide professional installation and explanation videos until all of your questions are solved. |
| |
| 2 |
| Q:What about after-sales problems? |
| A:Please contact us.We will assign you after-sales personnel in the corresponding language according to your country and |
| region.You can directly describe your problem with the after-sales personnel. |
| |
| 3 |
| Q:Not sure which one is right for me? |
| A:You only need to provide us: |
| (1) Maximum working size: select the most suitable model; |
| (2) Material and cutting thickness: laser generator power; |
| (3) Business industry: we sell a lot, and on the line to provide advice, door service is also available if you need it. |
| |
| 4 |
| Q:Warranty period: |
| A:Our product quality guarantee period is 12 months from the date of Bill of lading. During the warranty period, we will provide |
| spare parts free of charge in case we cause quality differences. If the failure is due to customer error operation, we will |
| provide customers with spare parts at cost. We can also offer a flexible extended warranty based on the actual situation. |
| |
| 5 |
| Q:Why we were chosen: |
| A:We were chosen for the following reasons: |
| (1) We will run the machine for a few days and use your materials for testing. Only ensure that the machine shows the best |
| performance, then we will ship. |
| (2) Our elite team can provide you with professional, customized, all-round services 24 hours a day. If you need any help, please |
| contact us by email or telephone. |
| |
| 6 |
| Q:How can we provide you with efficient service: |
| A:The method are as follows: |
| (1) According to your actual situation to collect your request. |
| (2) Analyze your information and provide our feedback. |
| (3) Offer options based on your specific needs. |
